Our aim is to provide you with a professional and confidential service that delivers the highest possible standards.
However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to:
20-22 Wenlock Road
or by sending an email to [email protected]
or by calling 01733 907061 where we will try to resolve your concern at the earliest time possible.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if we do not respond within a maximum of 8 weeks or you disagree with our response, you have the right to refer this agreement to the Financial Ombudsmen:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall