making a complaint

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards.

However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to:

Leadscope Limited
20-22 Wenlock Road
London
N1 7GU

or by sending an email to [email protected]

or by calling 01733 907061 where we will try to resolve your concern at the earliest time possible.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if we do not respond within a maximum of 8 weeks or you disagree with our response, you have the right to refer this agreement to the Financial Ombudsmen:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Tel: 020 7964 1000
Fax: 020 7964 1001
http://www.financial-ombudsman.org.uk
Email: [email protected]